How we deliver – the Patient Pathway

  • Triage and appointment  Every referral is checked using clinically robust guidelines to ensure that the information provided supports the request and that patients are given an appointment for the correct scan. Accuracy at this point in the pathway is paramount so we support clinicians and surgeries with clinical advice to help with the referral process, our help line on 0161 929 5679 is open daily. Appointments are made the same day with waiting times dictated by the level of urgency and individual contract demands.
  • Locations and Choice  Multiple community locations offer patient choice and convenience. In most areas where we are accredited NHS providers under the Any Qualified Provider (AQP) contracts, you and your patients will have a choice of clinic locations and appointment times available across the patch. We are always looking for new sites and can discuss holding ultrasound clinics in your surgery offering added convenience for your patients and a source of income for the practice.  Contact our head office for more details: 0161 929 5679.
  • Access  Our services and clinics are listed and available on the new e-referral system (Choose and Book). When required we can also accept referrals by fax, telephone, letter or NHS email, access to our services for you and your patients is very simple.
  • A fast turnaround For an ultrasound scan: most patients can expect to be seen within 10 working days of referral for non-urgent cases and within 3 working days for urgent cases. Reports are available the same day if needed and always dispatched within less than 24 hours of the scan being completed. The service is led by Consultant Radiologists who support the service and second report any cases with serious or unusual pathology.

For MRI/CT scan: All scans are reported by Consultant Radiologists with reports available within 5 working days; urgent cases are reported within 24 hours.

If onward referral is required, all images and reports can be made available to secondary care via the Image exchange Portal (IEP).

Diagnostic Healthcare is an established NHS partner providing direct access diagnostic imaging with extensive experience of delivering a variety of services to NHS Trust Hospitals and local Clinical Commissioning Groups. Under the NHS direct access contracts, we have established over 90 community clinics with over 140,000 patients appointments made each year.

The Service you can expect:

MRI ScanFrom receipt of your referral from your doctor, through your appointment to delivery of the final report we aim to provide you with the very best in clinical care. Meeting contractual targets for patient waiting times and report delivery is achieved through the use of innovative IT and clinical technology to support a motivated and multi-skilled clinical team. Multiple locations in every area give you greater choice, easier access to a clinic and reduce your waiting time.

The Patient Pathway:

Satisfactory outcomes for your care and treatment depend on the effective delivery of all services you may need on the journey from initial GP contact to final treatment and discharge. Diagnostics are often highlighted as a bottleneck in the patient pathways because the speed of clinical investigation and clinical decision making depends upon diagnostic services. The diagnostic services we provide may only serve one part of the pathway but we recognise how important it is to make this step as quick as possible whilst providing accurate and dependable clinical information

The standards you can expect:

  • Triage and appointment Your referral is triaged to confirm accuracy of data sets required and to ensure the correct scan is booked for you. Appointment dates are made the same day and confirmed by letter. In most cases, you also receive a reminder by text message. To change your appointment please call our Patient Services Team on 0161 929 5679
  • Locations and Choice  Multiple community locations offer you choice and convenience.
  • A fast turnaround – You can expect to be seen within 10 working days for non-urgent cases and within 3 working days for urgent cases.
  • Reports  The report will be sent to your doctor within 24 hours following your scan.
  • Healthcare professionals Our teams are highly motivated and experienced healthcare professionals registered with the relevant professional bodies. They will look after you with dignity and respect.
  • Technology  We use modern information systems and equipment which is regularly updated and calibrated to industry standards.
  • Compliance  All staff members undergo regular clinical audit and training to ensure the highest standards are maintained. We are NHS IGSoC compliant and ISO 14001 (environmental) and 9001 (quality) accredited.