“Clinical Governance is the system through which NHS organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care, by creating an environment in which clinical excellence can flourish.” (DoH 1998)
The quality and safety of the patient services we provide depend upon the robust clinical governance procedures in place throughout the organisation. The following are the main elements of that process.
Clinical audit is a quality improvement process that seeks to improve patient care and outcomes through a systematic review of care against explicit criteria and the implementation of change. Aspects of the structure, processes, and outcomes of care are selected for review and where indicated, changes are implemented at an individual, team, or service level. Further monitoring is used to confirm improvement in the service delivery.
Every member of our clinical teams undergoes regular professional audit of reporting and imaging techniques to maintain clinical competencies and ensure consistency across all modalities. This is supported by peer review assessments and annual appraisals to ensure best practice.
Patient Feedback, complaint and compliment procedure:
If we want to provide the best possible care it is important that we listen to our patients and their carers through the compliments and complaints we receive. The views and experiences of patients, carers, the public, staff and other service users are taken into account in the planning and delivery of our service. Therefore we actively collect patient feedback using advanced patient survey system at the point of service which allow us to analyse data in real time and to act on any issues immediately. Any complaints or incidents are logged, investigated and acted on with the information then used as a training tool and measure of service quality which is reported at all level of the organisation. We are proud to have to date a 97% satisfaction rate!
Our recruitment protocols are strict and we will only employ individuals who have attended all interview stages, provided verification of identity in accordance with the NHS Employment Checks Standards, had a full and complete DBS check, provided adequate references and provided proof of qualification. Our clinical staff undergo a clinical assessment as part of their recruitment process before a position is offered.
Whether it is medical equipment or information systems, we continually re-invest in cutting edge technology to maintain, develop and enhance our services. Technological changes enable us to find faster, more accessible solutions to service delivery – our imaging reports can be available to the patients GP within minutes of the appointment.
Our information systems utilise high end security elements which comply with NHS information governance protocols (IGSoC) to ensure the safety of sensitive data. The data we record, use and save is only that required to provide the best ongoing patient care possible.