Your satisfaction with our service is of paramount importance to us.
We would like you to tell us straight away about any problems you have experienced, so that we can deal with them quickly and improve our service for the future. In addition, please do let us know about aspects of our service that you have appreciated.

You can complete a quick and easy on-line questionnaire about your experience.
This information will help us to understand where we are getting things right and identify areas we need to improve. The questionnaire can be accessed by surfing the "contact us > Patient Satisfaction questionnaire" section, or by clicking here.




If something does go wrong, we have a simple procedure in place to ensure that your concerns are dealt with quickly and effectively. The first step is to speak to a member of staff at our health clinic or ask to talk to the health clinic manager. If we cannot resolve your concern to your satisfaction at the time and you wish to make a formal complaint by telephone or in writing, please call or write to the centre manager. You’ll find the address in the "Contact" section of this website or by clicking here.

We aim to give you a written acknowledgement of your complaint within 24 hours of receipt. A full response will be made within 20 working days. All complaints are dealt with confidentially and impartially.

We keep a record of every complaint and review how many we receive and the reasons for each complaint. We use this information together with our customer surveys to make sure we continually improve the service we provide.

Please note this complaints procedure does not affect your legal rights.